Cookiie Pie Co has a 15 day return policy. We accept products sold from our site for direct exchange only. If you are not satisfied with the product you may exchange it for a product of equal value. The excghange is subject to below terms.
Returned product is in unused condition with the original packaging intact.
Returned product should not be washed, damaged, crushed or opened in such a way so as to affect the look and feel of a new product.
You can get in touch with us over email at shop@cookiiepieco.com or +919820464558 to facilitate the exchange.
Product can be exchanged only once.
Products purchased on discount or seasonal sale period will not be liable for exchange.
Only products purchased from www.cookiiepieco.com can be exchanged.
Exchanges can be made uptil the 15th day of purchase. Once the returned product reaches us, we facilitate the exchange process and ship out the choice of product within a period of 7 days along with a new invoice stating the exchange.
User / you will be required to pay for the return shipping of the exchanged product from our end.
We expect the products to be returned to us in the original packaging with invoice and / or attached promotional / informational material..
We ensure our products are checked for quality at frequent stages of being created so it is unlikely that you may receive a damaged product, but in case of a flawed product reaching you, kindly reach out to us over email or our customer support number immediately so we can assist you in replacing the product. In such a situation, we will take onus of the defect and you would not be charged for the return shipping.
www.cookiiepieco.com does not have a refund policy and in exceptional situations, www.cookiiepieco.com reserves the right, at its sole discretion to decide on the same without any commitment.